The conceptual work was created in constant contact with the client with the involvement of our engineers, programmers and analysts, which allowed us to create a comprehensive and flexible solution. The core of the system is a desktop application and database containing all information about the network, its characteristics, components and technical status. INFRATRAM carries out tasks in three processes dedicated to record-keeping, track diagnostics and work scheduling, allowing the availability of data and functions to be determined according to the rights of individual users. The integrated mobile module for field employees enables access to up-to-date information on the condition of the infrastructure, including current incidents reported by Warsaw Trams services and information on the progress of scheduled maintenance and repairs.